A beautiful smile never goes out of style.

Effective Date: 11 September 2026  

At Demi Dental, we understand that circumstances may change. We aim to provide fair and reasonable arrangements for cancellations, rescheduling and refunds while ensuring that treatment planning, clinical and laboratory costs are appropriately managed.  

1. Cancellation and Rescheduling  

Patients are requested to provide at least 48 hours’ notice if they need to cancel or reschedule an appointment.  Appointments cancelled or rescheduled with less than 48 hours’ notice, as well as missed appointments, may be subject to a cancellation fee, taking into account the circumstances of the cancellation and applicable law.  For appointments involving extensive or customised treatment, additional notice may be required due to treatment planning, laboratory arrangements or materials that may have already been organised.  

2. Treatment Deposits  

A deposit may be required for certain appointments and treatment plans, particularly higher-value or customised treatments.  Deposits are generally applied towards the patient’s total treatment fees and may be required to secure an appointment and cover costs associated with treatment planning, materials and customised laboratory work. Where a patient cancels treatment or an appointment, the treatment deposit will be assessed having regard to:  

*treatment planning or clinical work already undertaken; 

*laboratory or material costs already incurred; 

*the notice provided by the patient; 

*whether the appointment or treatment can reasonably be rescheduled; 

and * the individual circumstances of the patient.  

Any amount refundable will be determined in accordance with applicable law.  

3. Refunds 

Refund requests will be considered on a case-by-case basis, taking into account the treatment provided, costs incurred and the circumstances of the request.  Where a refund is applicable, it will generally be processed using the original payment method.  Nothing in this policy excludes, restricts or modifies any rights or remedies available to patients under the Australian Consumer Law or other applicable legislation.  

4. Treatment Changes or Discontinuation  

If a patient decides not to proceed with planned treatment after treatment planning, laboratory work or customised materials have been arranged, any refund will take into account reasonable costs already incurred by the practice.  Where appropriate, the practice will discuss available options with the patient before treatment is discontinued.  

5. Contact Us  

If you have any questions regarding our cancellation, rescheduling, deposits or refunds, please contact Demi Dental and our team will be happy to discuss your individual circumstances.

Thank you for choosing us. We look forward to seeing your beautiful smile! :)